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Scheduled service for our home system and was assigned Patrick with a 9 am arrival time. At 8:15, Patrick called, introduced himself and gave me an estimate of being on time (pending traffic). At 8:55, Patrick rang my doorbell. Great way to start the day! Patrick was there to check the AC system, but I had identified a problem with one of my thermostats, so we started there. The unit was registering inconsistent temperatures with swings of 15 degrees. Patrick explained the difficulty of getting replacements due to computer chip shortages at the manufacturers, pulled the unit, looked it over carefully, and went to his truck. In minutes, he was back with an identical replacement! He just happened to have one of the units in place. With the thermostat now working correctly, Patrick checked all aspects of the split system, explained a number of things about the system which weren’t laid out during installation (or, more probably, I’d forgotten), and collected some notes I had made regarding the installation which he said he would forward to management for review. He also took the time to outline some additions which could be made to the system, which we will consider for future action. Pleasant, knowledgeable, prepared, efficient, effective…all describe Patrick. I’m actually looking forward to the next visit.

Environmental Heating & Air Solutions

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