My top of line Lennox HVAC system purchased from EHA is about 2 years old now. I’m not gonna lie, the first year was very problematic and I was questioning my Lennox choice but EHA could not have been more responsive during the journey. Eventually the reason for all the trouble was discovered and addressed and the past 8 months have been smooth. During the trouble time Gina was incredibly supportive and calm, something I needed after a certain point. Last week during the high heat another unrelated issue came up with the AC and I called the after hours number about 9 PM to leave a message so I could be called back early the next morning, which is what I requested. To my surprise Gina called me back that night about 930, concerned I might not have AC that night. Since I was able to get the AC back on I told her I was fine for the night. We set up a service call and she called me back the next day to expedite my service. Every business could use a bunch of Ginas, EHA better make sure they keep her happy because she keeps the customers needing service happy!

Environmental Heating & Air Solutions

Thank you for the great feedback Steve. Yes, we plan on holding on to her for many, many years! What defines a business isn't how they respond when things go smoothly, that's easy. It is how they respond when things do not go as planned and truly caring about each customer's situation. We are no where near perfect, but we strive every day to serve at the highest level. "When You Need Us, We Will Be There!"

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