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Gina C. Reviews

Outstanding Customer Service Experience

Gina's hospitality is out of this world!!!!! She is extremely helpful and very knowledgeable. She has always pointed me in the right direction with any of my needs. I will always feel comfortable calling into the office at Environmental. Thank you Gina!!! You are amazing!!

Environmental Heating & Air Solutions

Thank you for the wonderful review and feedback! Gina is an absolute rock star and we are fortunate to have her on the team! Our focus is to serve our clientele to the highest degree possible and bring back old fashioned customer service. We appreciate your trust and loyalty! "When You Need Us, We W...

Gina

I first met Gina over the phone a few months ago on a weekend call when my brand new furnace stopped working with an error code on it. Although she didn't know what it meant, she assured me that I would be contacted the next morning by a technician for a potential appointment. She definitely knew how to handle and diffuse the situation. Since then, we have spoken a few more times around an issue where Sales person committed to free filters and service for one year but apparently, this is not the case. However, Gina advised me that she would comp one filter and honor the two maintenance visits that had been promised by Tom. So I will not quibble about the second filter. She always listened attentively and followed up with another call when she said she would. In addition to her customer service skills, she also has the personality and temperament to deal with client issues. I know, because this is what I did in my profession for years and trained others to do. I am glad she answered that weekend call when my brand new furnace went down for several hours.

Environmental Heating & Air Solutions

Gina is a rock star and a clear example of putting the client first. We are blessed to have such an amazing team who strives every day to serve at a higher level. "When You Need US, We Will Be There!"

SME expert

This has been such a great experience this person is a subject matter expert knows what they’re doing and the response time is very fast and very professional I would recommend this company and this person all the time

Environmental Heating & Air Solutions

Thank you so much for the endorsement and for instilling your trust in our team! "When You Need Us, We Will Be There!"

Customer Service

Gina is wonderful, very friendly, helpful, knowledgeable she makes sure things are good before she hangs up from talking to her, Great customer service, I’m always happy to talk with her 🤗🤗

Environmental Heating & Air Solutions

Thank you, thank you, thank you! Gina is amazing and we are so blessed to have her on the team! Our entire team is focused on serving our clients to the highest degree and to put ourselves in each client's situation. We are proud to be in the people business and deliver a world class customer experi...

Happy and Positive...Gina Gina Gina

We didn't know how to set up our thermostat even tho we were shown how :)....we called and Gina went on an Easter egg hunt and was able to provide us with the manual! She was fast and friendly and was a pleasure to work with. Thank you Gina!

Environmental Heating & Air Solutions

We appreciate your feedback and know that new technology will almost always cause a few questions along the way. We thank you for your trust and are always here to serve you to the best of our ability. "When You Need Us, We Will Be There!"

Great work Gina

It was great talking to Gina, she is very knowledgeable and friendly. She is certainly a welcomed voice these days when calling any company for assistance.

Environmental Heating & Air Solutions

Well thank you so very much for the feedback. Our team is focused on one common goal: To serve our clients to the highest degree possible! "When You Need US, We Will Be There!"

THANK YOU GINA

Gina and EHA saved our company from freezing this year, again. Best service in Sacramento/Roseville area and Gina is a joy to work with. Thank you from the bottom of our hearts.

Environmental Heating & Air Solutions

You are most welcome and we thank you for you loyalty and business! Gina is a rock star and does a great job of serving our clients to the. highest degree possible! "When You Need Us, We Will Be There!"

Excellent customer service

Gina always provides 5 star customer service. She will go above and beyond for customers, and works hard to find solutions that benefit everyone!

Environmental Heating & Air Solutions

We are so blessed to have amazing team members who understand what it is to serve people and provide an amazing customer experience! "When You Need Us, We Will Be There!"

Fantastic Customer Service

Gina is the people wisperer! I called and needed assistance ASAP. Gina listened to issue, sympathizes and assured me the issue would be handled. She had someone out to me in hour and 1/2 and I was cool as the bottom side of the pillow an hour after that! Thanks Gina!

Environmental Heating & Air Solutions

Thank you for the great feedback on your recent experience with our team! We pride ourselves on serving others to the highest degree and thank you for your business and trust! "When You Need Us, We Will Be There!"

soooo very thankful

very satisfied , Gina thank you for your help you're very kind May the Lord Bless you!!!!!

Environmental Heating & Air Solutions

Thank you so much for sharing your feedback and providing Gina a review for her great customer service! Our inside office is so great and make coming to work everyday enjoyable! "When You Need Us, We Will Be There!"

Very Friendly

Gina was instrumental in assisting me with getting some documents I emailed to the company to the right department and people before a deadline was to occur. I have talked to Gina a number of times when calling EHA and she has always been eager to help and has always gone above and beyond the call of duty. Thank you Gina.

Environmental Heating & Air Solutions

Thank you for taking the time to share your experience with our team. Gina is a wonderful team member who truly cares about all of our clients and how she can best serve them. "When You Need Us, We Will Be There!"

Great Customer service!

Very good phone etiquette, not so many nowadays. Engaging, helpful and does her job well

Environmental Heating & Air Solutions

Thank you for the great feedback. Phone skills and training are always a constant focus for our team and over the past several months there has been a transformation that we are all very proud of. Thank you for the confirmation that we are on the right track! "When You Need Us, WeWill Be There!"

Gina is the BEST!

Spoke with Gina over the phone and she was very helpful, energetic, and positive. I wish all other companies had employees like EHA.

Environmental Heating & Air Solutions

Thank you so much!! We are truly blessed to have an amazing team that continues to blossom and excel at everything we take on. "When You Need Us, We Will Be There!"

Thank you Gina - More

Didn't realize there was a character limit. Bottom Line: She had all the information needed. THANK YOU GINA !!!!!

Environmental Heating & Air Solutions

LOL...Thank you so much for the reviews Dr. We appreciate you taking the time to share your feedback and support our EHA Team! "When You Need Us, We Will Be There!"

Thank You Gina

AWESOME. Bought a new home in Rohnert Park, CA. Has a Casita with a Lennox Heat Pump for the Casita. The Builder did not know what size air filter was needed nor how to change air filter. I called Lennox and was on hold for 45 minutes. I hung up. I searched for Lennox dealers near me. Found Environmental Heating and Air Solutions. Called hoping I would get an answer. Gina was AWESOME. She chatted with a technician and came back with the answer ... mainly no need to buy filter just remove existing filters, wash, let dry, and replace. If there are any issues in the future with the unit you can bet I will contact EHA! THANK YOU GINA!

Environmental Heating & Air Solutions

Go the extra step to provide a World Class Experience...that is what the EHA Team is all about! Keep us in mind for all of your HVAC and Water Heating needs in the future! "Quality You Can See & FEEL!"

Perfect

Gina was great on the phone, she answered all my question and knows the products & services thoroughly, looking forward to working with this team.

Environmental Heating & Air Solutions

Thank you for the great feedback John! Gina is one of the many rock stars on the team and does an amazing job! We look forward to serving you for many years to come. "When You Need Us, we Will be There!"

Gina was Amazing

I called for annual service and I Gina answered my call. She was so informative and so pleasant to talk to in scheduling my first service with this company. If the technicians are like Gina, this is a rare find to get this level of customer service as great as I received!!

Environmental Heating & Air Solutions

Thank you so much Nancy! Gina is such a great person and takes so much pride in her work! She loves serving others and that is why she is a perfect fit for EHA! "When You Need Us, We Will Be There!"

Simply the Best

Gina is the best customer service person on planet Earth. Always helpful, always friendly, always keeps her promises. Thank you Gina.

Environmental Heating & Air Solutions

Thank you for the great feedback Duane!! She is a rock star for sure and we are blessed to have her on our team. "When You Need Us, We Will Be There!"

GREAT RESPONSE TIME

My system had a glitch the night before Christmas. She called me to walk me through a few steps and whhhala, I had heat! Her patience and expertise was a blessing! It takes a good person to work with you when you are highly frustrated and simply need heat! :)

Environmental Heating & Air Solutions

Thank you for the feedback Corina. Gina and our office team are spectacular and do whatever they can to assist each of our clients. "When You Need Us, We Will Be There!"

Best Customer Service in Town

Gina was awesome made my day.

Environmental Heating & Air Solutions

That's wonderful news Sandy! Gina makes our day each and every day too! "When You Need Us, We Will Be There!"

Gina Is The Best

My top of line Lennox HVAC system purchased from EHA is about 2 years old now. I’m not gonna lie, the first year was very problematic and I was questioning my Lennox choice but EHA could not have been more responsive during the journey. Eventually the reason for all the trouble was discovered and addressed and the past 8 months have been smooth. During the trouble time Gina was incredibly supportive and calm, something I needed after a certain point. Last week during the high heat another unrelated issue came up with the AC and I called the after hours number about 9 PM to leave a message so I could be called back early the next morning, which is what I requested. To my surprise Gina called me back that night about 930, concerned I might not have AC that night. Since I was able to get the AC back on I told her I was fine for the night. We set up a service call and she called me back the next day to expedite my service. Every business could use a bunch of Ginas, EHA better make sure they keep her happy because she keeps the customers needing service happy!

Environmental Heating & Air Solutions

Thank you for the great feedback Steve. Yes, we plan on holding on to her for many, many years! What defines a business isn't how they respond when things go smoothly, that's easy. It is how they respond when things do not go as planned and truly caring about each customer's situation. We are no whe...

Gina was amazing!

My experience with Gina was great. I was upset because my new system failed after a week of being installed and we had no AC in the hot August summer and Gina listened to me and followed through on her commitments to me. She has a great sense of humor and great communication skills. She is an asset to this team. Though I hope I never have to speak to her in these circumstances again, I’m sure if I do, she will take care of business. Thanks Gina!

Environmental Heating & Air Solutions

Thank you for the feedback Mike. We never want to have anyone experience any challenges with a new system and do everything we can to avoid this, however sometimes it happens and when it does, know that our entire team is committed to serving you at the highest of levels. "When You Need Us, We Will...

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Sacramento Office Environmental Heating & Air Solutions


  • 8417 Washington Blvd #170 Roseville, CA 95678
  • Open M-F 7am-8pm Sat 8am-8pm Sun 8am-5pm
  • (916) 915-0778