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All Technicians

Kristi B. Reviews

Excellent Service

Kristi is very pleasant and knowledgeable. She went out of her way to schedule my tuneup with a technician who has been to my home several times and is outstanding. I'm a very happy customer.

Environmental Heating & Air Solutions

We are so happy that we were able to get you all taken care of and value the relationship you have with Kristi and Nowel. Thank you for your continued trust and for your referrals! "When You Need Us, We Will Be There!"

You have a great employee in Kristi

Thank you Kristi for your time and your patience. You took the time to provide me with options and explanations about each. I am very pleased with my decision. Kristi you have an excellent telephone manner. Probably you are juggling computer screens, selecting which plan best soots the need of the caller. But I felt like you were listening and responding to what was best for me. Thank you. It was a pleasant experience.

Environmental Heating & Air Solutions

Thank you for the feedback! Kristi is such an amazing asset to our team and does an amazing job serving our clients. "When You Need Us, We Will Be There!"

Still a happy customer

Kristi was very polite and professional and went above and beyond to make sure my issue was taken care of. When called in I was anticipating I would have to deal with a mess of a situation BUT Kristi was on top of it she reviewed my file and saw where there may have been some miscommunication between myself and the tech dating back over a year ago and assured me that issue would be made right and it was! I am and always have been a happy EHAS customer and just when I thought it would be going down hill Kristi was there to help me and turn what could have been a headache in to a very pleasant experience.

Environmental Heating & Air Solutions

Thank you for the great feedback and for providing us with the information we needed to best serve you. "When You Need Us, We Will Be There!"

Great Customer Service!

I called Environmental Heating & Air Solutions after learning that my current company that was doing my Heating & A/C maintenance no longer wanted to maintain my Lennox System properly. Kristi was so helpful in explaining that the company takes pride in making sure the Customers have a 5 Star experience from the moment they call to the service they experience with their Technicians. She also explained the Company is a Small Business, and the Owner(s) knew that they needed to to rise above the other big companies in the Sacramento area to succeed. She also explained the companies Core Values are every Customer that calls in is greeted with the phrase "How can I help you have a 5 Star Day today?" I taken back at first, hearing that! But quickly felt respected, and appreciated that I called. I have had 4 different Heating A/C companies install and service my HVAC over the years and not one of them has taken the time to tell me how important my business was to them, like Kristi did!! Thank You so much Kristi!!

Environmental Heating & Air Solutions

Thank you for instilling your trust in our team and for calling in to explore the services we provide. Our number one goal and focus is to deliver a World Class Customer Experience and live our CORE values each and every day (E-Ethical, H-Honest, A-Accountable, S-Solutions Based). "When You Need Us...

Tune-Up Scheduling and Troubleshooting

I called to schedule my AC tune-up and voice certain concerns around my furnace. Kristi was very help with the scheduling as well as providing me with different options to address my concerns. Thank you!

Environmental Heating & Air Solutions

You are most welcome and thank you for instilling your trust in us! "When You Need Us, We Will Be There!"

Excellent Service from Kristi !

Hi Kristi, I still cannot find out how to navigate, or see anyway to leave review. Suffice to say, your service was 5-star (top rating)! Polite, and covered all relevant details... and anticipated and answered my upcoming question/request: Receive notification before tech arrives at my house, and another notification on day-of service. Summary: Excellent! Thanks Kristi. David

Environmental Heating & Air Solutions

Thank you for taking the time and providing feedback on the recent service you received. We appreciate your trust and look forward to serving you for many years to come! "When You Need Us, We Will Be There!"

Kristi

Kristi was exceedingly helpful and courteous. Good asset for your company.

Environmental Heating & Air Solutions

Thank you and we completely agree! We are blessed to have amazing team members who are so committed to serving at the highest level! "When You Need Us, We Will Be There!"

Great customer service!

Kristi was very nice and professional on the phone. She made everything clear and easy to understand. This is how great customer service should be!

Environmental Heating & Air Solutions

Thank you very much for sharing your feedback!! It means the world to our us that our valued clients are receiving the very best support and service possible! "When You Need Us, We Will Be There!"

Kristi B

She was great. I’ve been meaning to follow up with EHA solutions, but forgot all about it. In just two or three emails, Kristi was intuitive and knew exactly what I wanted. She was also personable and friendly. Made me feel taken care of. Thanks Kristi.

Environmental Heating & Air Solutions

Thank you for sharing your feedback from your recent interaction with our office team. Everyone is committed to doing everything we can to deliver a world class customer experience. "When You Need Us, We Will Be There!"

Excellent customer service

From the sales guy to the installation guys and the customer service reps this is a great company that provides an awesome service. Very punctual, follows through on their promises and very detailed about what to expect in the future. Kristi always provided a friendly service and we knew exactly what to expect. Very through and excellent with her customers. Top notch experience from beginning to end. We have highly recommended the company to friends.

Environmental Heating & Air Solutions

Thank you so much for all of your support and loyalty! We value your trust and look forward too serving all of your HVAC needs in the future! "When You Need Us, We Will Be There!"

Service like family

I just recently had a situation regarding my HVAC unit in which I really needed help. Unfortunately, the time I called was after-hours, but a representative helped record my dilemma and assured me that "someone" would contact me the next day. The "somebody," to my pleasure. I say "to my pleasure" because while I wrote how amazing her help was to me in getting my situation addressed previously, speaking with and receiving help from Kristi was like speaking to and receiving assurance from a close-knit family member. Companies, of course, do their best to offer the best products they can, but I sincerely believe it is the people who "make or break" the face of a company. In this case, I felt like I was in good hands with Kristi as she called back early in the morning to help hear out and address my issues. Not only so, she contacted and secured representatives to come to my home for the same day. Additionally, she called to alert me to the fact that specific people were scheduled to come assist me. At the end of the day, my problem was resolved, but Kristi reassured me that no call or issue is too trivial and that I should feel free to contact the company/her if any issues arise. It is this type of heartfelt support that I find amazing about Kristi, and I am also glad/grateful that the company retains someone as amazing her as well.

Environmental Heating & Air Solutions

Thank you so much for trusting us with your homes HVAC needs and support. Our entire team is committed to delivering a world class customer experience and do whatever we can to serve each of our clients to the highest degree! "When You Need Us, We Will Be There!"

Great company and reliable service

I am very impressed with Kristi and the service I receive from the company. They are honest, fair, and friendly.

Environmental Heating & Air Solutions

Thank you! We do our best to deliver a world class customer experience each and every opportunity. "When You Need Us, We Will Be There!"

"Malfunctioning" new HVAC mystery resolved!

Before explaining how instrumental Kristi's help was with my situation, I need to explain the issue to provide context: I had just received a new HVAC system install 2 days prior. Then, one morning, my wall-mounted unit "blacked out." Nothing appeared on the screen, and my phone stated that the system was "offline." Instead of giving me heat, the system "hissed out" fan-like cool air for nearly 40 minutes. All of this was happening on a Sunday, not the best time to call for customer help/support. I, nonetheless, contacted Environmental Heating & Air Solutions. A receiver took down my information and said I could expect a call back "by no later than tomorrow." However, I received a call back from Kristi in the same day. Not only so, she sent my concerns to her manager and reassured me that she will address it "first thing in the morning tomorrow" and schedule a technician to come out if my situation warranted it. Next morning, as promised, Kristi gave me a call back at the time she mentioned and reassured me that the problem I faced was nothing unusual. In fact, the system was, apparently, "adjusting" itself. What a relief! At a time when there are many "me too" companies vying for customers, it becomes increasingly important to receive customer care, in my opinion, and this is exactly what Kristi delivered: the feeling and sense of reassuring security. I am grateful that Kristi works for Environmental Heating & Air Solutions and am happy to know the company also stands by their products as well. 5-stars to both Kristi and the company!

Environmental Heating & Air Solutions

Thank you very much for instilling your trust in our team as well as providing this feedback on the quality fo service you received. Our number one focus as a team is to deliver World Class Customer Experience for each and every client that we serve. Our clients and their referrals are the most impo...

Refunding of Charges

I was mistakenly charged for maintenance service by a third party merchant. Kristi was able to work with the merchant to get those improper charges refunded to me in a timely manner. Kristi provided excellent customer service and kept me informed throughout the process. Thank you, Kristi!

Environmental Heating & Air Solutions

Thank you for sharing your feedback on the quality of service you received, even during a frustrating event such as this. Kristi takes such pride in serving each and every customer and seeing every situation through to the very end. We are. thankful to have her on our team! "When You Need US, We Wil...

Happy Customer

Kristi is the Best! Outstanding customer service always go above and beyond to take care of your concern. I am truly grateful- Ernel

Environmental Heating & Air Solutions

Thank you so much for the review and for your continued trust in our team. We value your business and look forward to serving you for many years to come! "When You Need US, We Will Be There!"

Customer Service

Called today to schedule appointment for routine preventative maintenance. Kristi was very informative, detailed and professional. Thank you.

Environmental Heating & Air Solutions

You are most welcome and we thank you for your trust and business. "When You Need Us, We Will Be There!"

Kristi provides dispute resolution service

I had a problem a few years ago with a service tech that cost me unnecessarily for a wrong and expensive circuit breaker. I made a point of explaining the situation at the time to EHA but I was ignored. This issue came up again recently and fortunately Kristi was my contact. She naturally could tell I was upset and quickly identified a reasonable reimbursement for my extra out-of pocket expense. No more argument ! Thank you Kristi.

Environmental Heating & Air Solutions

One of the biggest challenges when building a championship team is to ensure that each and every member is empowered, has the knowledge and has the understanding to assist our valued clients to the best of our ability. This sounds easy, however will always be a moving target for any business. Kristi...

Customer Service Diva

Nicest and most helpful ever. Totally working for the customer. Thank you!

Environmental Heating & Air Solutions

Thank you for the feedback! Our team is amazing at serving each of our valued clients and are the reason for our continued success and growth! "When You Need Us, We Will Be There!"

Courteous service

Kristi was very friendly and helpful when I called to schedule maintenance for my furnace.

Environmental Heating & Air Solutions

Thank you so much for sharing your feedback on your recent interaction with our team! We thank you for instilling your trust in us and look forward to serving all of your HVAC needs. "When You Need Us, We Will Be There!"

Great Customer Service

Kristi was extremely helpful and made sure everything was up to date. She double checked the information. Kristi did an excellent job. William Norvas Jr

Environmental Heating & Air Solutions

Thank you for calling in and for placing your trust in EHA Solutions! Our goal is to serve every client to the highest degree possible and look forward to assisting you again in the future. "When You Need Us, We Will Be There!"

Very pleased!

Hi! I found Kristi to be incredibly knowledgeable and thorough. She took the time to answer my questions and set expectations on my upcoming appeals service agreement. Thank you Kristi!

Environmental Heating & Air Solutions

You're most welcome Candice and thank you for taking the time out of your day to provide us this great feedback! We appreciate all your trust! We look forward to serving you for many, many years! "Quality You Can See & Feel!"

Very understanding and acclimating

Kristi was very helpful, and given my stressful situation managed to answer all my questions. It was a pleasure to speak with her, and I look forward to working with her in the future.

Environmental Heating & Air Solutions

Thank you for the review Jonathan. Our office team is our front line and takes great pride in delivering an amazing customer experience to each and every client we serve. We appreciate your trust and look forward to serving you for many years to come. "When You Need Us, We Will Be There!"

Great Customer Service

Very nice and helpful.

Environmental Heating & Air Solutions

Thank you for your review and feedback. Kristi does an amazing job supporting all of our clients and making sure their expectations are met or exceeded. We are blessed to have such a great team of professionals. "When You Need Us, We Will Be There!"

Exemplary

My experience with Kristi was refreshing. She was professional, personable and informative. I appreciate that she was willing to explain her reason for calling, the benefits that we would receive and the options for payment. Kristi did an excellent job generating a win-win outcome from our conversation. (Please thank her for me!)

Environmental Heating & Air Solutions

Thank you Sharon! You are right, Kristi is super refreshing and we are blessed to have her on our team! "When You Need Us, We Will Be There!"

Great Service

Kristi was very professional and friendly in reaching out to me as a prior customer. She reminded of the lapse in maintenance service and provided updated information on the maintenance options that were available, should I elect to have them. I did elect to resume our maintenance arrangement thanks in no small part to Kristi's personable, yet not overbearing, approach. Thanks again for a great job.

Environmental Heating & Air Solutions

Thank you for the great feedback and for your continued trust and business. We promise to continue to deliver an amazing customer experience for you and your family. "When You need us, We Will Be There!"

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Sacramento Office Environmental Heating & Air Solutions


  • 8417 Washington Blvd #170 Roseville, CA 95678
  • Open M-F 7am-8pm Sat 8am-8pm Sun 8am-5pm
  • (916) 915-0778