“They treat you like family.” For Heath P., that line turned into real-life comfort during a late-night October heatwave.
At 3:30 a.m., Heath’s condenser fan motor quit. No warning. No backup plan. Just a silent AC system on a hot night. After hours of hunting for options, he turned to a team he already trusted: Environmental Heating & Air Solutions.
“I got you, bro.” And We Meant It.
Heath reached out to his good friend, COO Mike Goater, to explain what happened. Mike’s answer was simple: “I got you, bro.”
By the end of a long, brutal day working in attics that felt like 160 degrees, Mike’s sons, Zach and Zavier, still loaded up and headed to Heath’s home. Both serve as HVAC service technicians with Environmental Heating & Air Solutions, and that evening they helped install the new condenser fan motor so Heath’s AC could run again.
They had already spent the day serving other homeowners in tough conditions. Nobody would have blamed them for saying, “We’ll get you tomorrow.” They chose to show up that night instead.
Service That Feels Like Family
Heath captured the moment best in his own words:
There's customer service… and then there's this.
At 3:30 this morning, during an October heatwave of all things, my condenser fan motor decided it was officially done. Perfect timing. 😂
After spending the early morning chasing down replacement options, my friends at Environmental Heating and Air Solutions helped save the day and pointed me toward the right replacement motor.
I reached out to my good friend Mike Goater, COO of EHA Solutions, and told him what was going on.
His response?
"I got you, bro."
And he meant it.
After already putting in crazy-long days taking care of customers — including working in attics that feel like they're about 160 degrees — Mike's sons, Zach and Zavier, who are both incredible HVAC service technicians, went out of their way to come to my house this evening and help me get the new motor installed.
Think about that. They'd already put in a full day helping other people in brutal conditions. They could have easily said, "We'll get you tomorrow."
Instead, they showed up.
That goes way beyond customer service.
I've known Mike and the EHA Solutions family for years, but moments like this remind me why I recommend them so confidently. They don't just treat you like a customer. They treat you like family.
Tonight, I certainly felt like part of theirs.
Thank you, Mike — and a HUGE thank you to Zach and Zavier for going above and beyond after an already exhausting day.
This is how you build a business people never forget. ❤️
And after starting my day at 3:30 AM with a dead condenser fan motor…
the AC is officially back in business. 🙌❄️
- Heath P.
Living the Motto: “When You Need Us, We Will Be There!”
Stories like Heath’s reflect what the Environmental Heating & Air Solutions team works toward every day. We strive to live up to our motto of ‘When You Need Us, We Will Be There!’ A lot of companies say this, and it may fall on deaf ears when customers call in with a challenge. When we say “We’ve got you,” we really mean it and do everything in our ability to solve clients’ challenges as efficiently and economically as possible. Our team members truly care about the customers they serve, which is a true testament to the quality of people wearing the uniform.
That pride runs both ways. Heath is one of those clients you wish you could clone. He understands what it takes to run a successful service business from multiple perspectives and is just an all-around great client!
When your heating or cooling system throws you a curveball, call Environmental Heating & Air Solutions at (916) 237-8975 and connect with a team that treats you like family.