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Technician Reviews
5.0
540 reviews

Happy and Positive...Gina Gina Gina

We didn't know how to set up our thermostat even tho we were shown how :)....we called and Gina went on an Easter egg hunt and was able to provide us with the manual! She was fast and friendly and was a pleasure to work with. Thank you Gina!

Environmental Heating & Air Solutions

We appreciate your feedback and know that new technology will almost always cause a few questions along the way. We thank you for your trust and are always here to serve you to the best of our ability. "When You Need Us, We Will Be There!"

Excellent work and services

Gabriel, Kris and Matt A Everything was perfect. The work looks so professional and neat.

Environmental Heating & Air Solutions

Thank you so much for taking the time and sharing this feedback and for instilling your trust in our team on your recent system upgrade. Our entire team is committed to delivering the highest degree of craftsmanship as well as providing a great customer experience. "Quality That You Can See And Feel...

"Malfunctioning" new HVAC mystery resolved!

Before explaining how instrumental Kristi's help was with my situation, I need to explain the issue to provide context: I had just received a new HVAC system install 2 days prior. Then, one morning, my wall-mounted unit "blacked out." Nothing appeared on the screen, and my phone stated that the system was "offline." Instead of giving me heat, the system "hissed out" fan-like cool air for nearly 40 minutes. All of this was happening on a Sunday, not the best time to call for customer help/support. I, nonetheless, contacted Environmental Heating & Air Solutions. A receiver took down my information and said I could expect a call back "by no later than tomorrow." However, I received a call back from Kristi in the same day. Not only so, she sent my concerns to her manager and reassured me that she will address it "first thing in the morning tomorrow" and schedule a technician to come out if my situation warranted it. Next morning, as promised, Kristi gave me a call back at the time she mentioned and reassured me that the problem I faced was nothing unusual. In fact, the system was, apparently, "adjusting" itself. What a relief! At a time when there are many "me too" companies vying for customers, it becomes increasingly important to receive customer care, in my opinion, and this is exactly what Kristi delivered: the feeling and sense of reassuring security. I am grateful that Kristi works for Environmental Heating & Air Solutions and am happy to know the company also stands by their products as well. 5-stars to both Kristi and the company!

Environmental Heating & Air Solutions

Thank you very much for instilling your trust in our team as well as providing this feedback on the quality fo service you received. Our number one focus as a team is to deliver World Class Customer Experience for each and every client that we serve. Our clients and their referrals are the most impo...

Excellent customer service

Carey is the BEST. Totally knowledgeable and totally dependable.

Environmental Heating & Air Solutions

And we totally agree! Thank you so much for the feedback and for your trust in our team! "When You Need US, We Will Be There!"

Refunding of Charges

I was mistakenly charged for maintenance service by a third party merchant. Kristi was able to work with the merchant to get those improper charges refunded to me in a timely manner. Kristi provided excellent customer service and kept me informed throughout the process. Thank you, Kristi!

Environmental Heating & Air Solutions

Thank you for sharing your feedback on the quality of service you received, even during a frustrating event such as this. Kristi takes such pride in serving each and every customer and seeing every situation through to the very end. We are. thankful to have her on our team! "When You Need US, We Wil...

Happy Customer

Kristi is the Best! Outstanding customer service always go above and beyond to take care of your concern. I am truly grateful- Ernel

Environmental Heating & Air Solutions

Thank you so much for the review and for your continued trust in our team. We value your business and look forward to serving you for many years to come! "When You Need US, We Will Be There!"

Great

Gabriel and kris, The team that installed our new HVAC system that last 2 days have been fantastic. They were polite, professional and kept me updated through the entire process. I really appreciate their hard work and great attitudes.

Environmental Heating & Air Solutions

We thank you so much for taking the time to leave our team a review as well as for instilling your trust in us. A world class customer experience and amazing customer service is always our number one focus. "Quality That Can Be Seen And Felt!"

On another note

There I was after a long day at work, at the gas pump with a new-to-me car, and couldn't figure out how to get the gas tank to open. It's been a heck of a week (therefore, already a heck of a year), and today was particularly hard. I called my husband, who couldn't help me, and was getting closer and closer to being the woman crying at the gas pump. Then Carey pulls up behind me, sees my plight, and comes to rescue me. He figured it out really quick, was super nice, understanding, and validating of my frustration. I really appreciate that Carey took the time to help a random person during these crazy times. He gives people like me a little more hope for humanity in our world today. It may not seem like much to him, or others but it made a big difference to me.

Environmental Heating & Air Solutions

This made my day! As a Compnay we pride ourselves on delivering world class service, however it is so refreshing to see that this is also being demonstrated through random acts of kindness. The world needs more of this and Carey sets a great example for us all. "When You Need US, We Will Be There!"

Great work Gina

It was great talking to Gina, she is very knowledgeable and friendly. She is certainly a welcomed voice these days when calling any company for assistance.

Environmental Heating & Air Solutions

Well thank you so very much for the feedback. Our team is focused on one common goal: To serve our clients to the highest degree possible! "When You Need US, We Will Be There!"

Fantastic Service

Very kind and patient with all of my questions. Took his time to explain everything to me and my husband. Was on time and very professional. And was also considerate of our fear of COVID, and wore a mask the whole time. One of the best technicians we’ve ever had come out.

Environmental Heating & Air Solutions

Thank you or the great feedback and for providing us the opportunity to serve you. We are blessed to have the most amazing team members who are committed to serving at the highest level! "When You Need US, We Will Be There!"

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5.0
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Sacramento Office Environmental Heating & Air Solutions


  • 8417 Washington Blvd #170 Roseville, CA 95678
  • Open M-F 7am-8pm Sat 8am-8pm Sun 8am-5pm
  • (916) 915-0778